VoltDelta International is a specialist systems integrator and provider of emergency services solutions, as well as contact centre systems. Operating since 1993, it is headquartered in the UK, with offices and representation in Germany, the Middle East, South America and the USA.
VoltDelta has deployed many emergency call handling platforms to major PSAP operators supporting both regional and national emergency services on 999/112 access numbers. It offers:
OASIS also includes an integrated call recording system, with optional integrated agent screen recording. Today, OASIS routes voice, emails, web-chats, SMS text messages, social media and text relay. The platform also supports eCall natively and we have recently introduced a video chat capability utilising WebRTC.
Critically, the OASIS solution provides a virtual queue capability across all control / call centres enabling emergency service operators to benefit from the efficiencies and optimum service delivery of a single national queue.
VoltDelta is, through its OASIS product roadmap, tracking the NG112 standards developments to offer phased support for this evolving initiative. VoltDelta participated in the very first NG112 Plug Test event organised by EENA/ETSI and OASIS supports PIDF-LO delivery via SIP.
AML (Advanced Mobile Location) is also supported by OASIS, enabling much improved caller location capability.
Customers all around the world rely on VoltDelta systems and solutions to support critical 24x7 contact centre services.
Please contact us to discuss your emergency call handling requirements.