OnStar is the world’s leading provider of connected in-vehicle safety and security services to over 7 million subscribers in the United States, Canada, China, Mexico and Europe.
The telematics system is imbedded in the vehicle and combines cellular communications, global positioning system (GPS) satellite location and live human interaction with OnStar advisors to provide assistance to people in need. It offers Automatic Crash Notification, a red SOS button for emergencies, a blue OnStar button for non-emergencies and white voice command button. There is also a toll free number customers use to request vehicle unlocks and Stolen Vehicle Assistance.
OnStar has been a trusted partner of emergency services (including emergency dispatch, law enforcement, fire and rescue services) in the US and Canada for over 20 years. Our unique approach to this relationship is to work with emergency services, doing what is best for those in need with open lines of communication. This collaboration resulted in enhanced processes for handling and triaging emergency calls. This helps streamline the interaction between emergency service personnel and the OnStar advisor, which minimizes impact on the finite number of emergency responders and resources.
OnStar Europe Web Site: http://www.opel.com/onstar/onstar.html
OnStar US/Canada Public Safety Web Site: www.onstar.com/publicsafety
Global Emergency Outreach and Strategy Manager at OnStar
Detroit MI UNITED STATES