Company Overview

Avaya is a global leader in enterprise communications systems.

Avaya and our partners are crafting comprehensive solutions to meet the increasingly complex multi-channel communications and network requirements that are critical for successful Next Generation Emergency Services implementations.

Avaya’s core contributions to Next Generation Emergency Services are centered around our core competencies in:

  • Contact routing and treatment (Voice, SMS, Realtime Text & IM, Video, Social Media)
  • Intelligent contact filtering and prioritization to avoid resource overload and enable adequate and efficient incident treatment
  • Multichannel Outbound communication and mass notification to enable case sensitive and location oriented communications to selected target groups and citizens
  • Application integration into Command and Control room applications, rich interaction between media streams and application logic
  • Virtual Network and Cloud infrastructures, prepared for high volume realtime traffic (CCTV, voice, video), supporting distributed, consolidated and integrated Emergency Services and Public Safety environments

As Governments and Public Safety Institutions build the network required for Next Generation Emergency Services, Avaya is ready to provide solutions today, across all required communication channels. Government Institutions of all sizes can continue to depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, and services to citizens. 

Avaya understand that Next Generation Emergency Services is a desired end state that helps solving many current challenges. We also see from our recent customer interactions that many organisations see the challenge in getting to that end state without neglecting current landscapes. Avaya's platforms do support customers to migrate from where they stand today into the new world of public safety communications and interactions, including current hot topics like

  • ISDN-to-SIP migration
  • Internet of Things, sensor and apps integration
  • Infrastructure and services security
  • Cloud-based services in public safety

Avaya's team of seasoned experts in public safety and emergency services is ready to get in touch with you to explore a new dimension in public safety communication, collaboration and interaction! 

Contacts (2)
Markus 112
Mr Markus Bornheim

Practice Lead Avaya International - Public Safety and Emergency Services at Avaya

Frankfurt GERMANY

Mr. Mark Fletcher, ENP

Chief Architect Public Safety Solutions at Avaya


None yet.