Company Overview

Sirius XM Connected Vehicles Services is a leading provider of connected vehicles services to Acura, Audi, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Nissan, Subaru, and Toyota. Sirius XM Connected Vehicle Services gives customers access to a suite of safety, security, and convenience services including automatic crash notification, enhanced roadside assistance, remote door unlock, remote start, stolen vehicle recovery assistance, turn-by-turn navigation, and more.

Overview of Services

  • Automatic Collision or Crash Notification (ACN): Immediately following a crash, upon deployment of air bags or activation of emergency tensioning restrains in seat belts, the vehicle’s location is automatically sent via wireless technology to the Telematics Call Center (TCC) and a voice connection automatically established between the vehicle and the TCC.
  • Advanced ACN (AACN): The automatic transmission of additional crash-severity data, including detection of a vehicle rollover, and a resulting indication of a high potential of severe injuries to vehicle occupants is transmitted to the TCC and verbally relayed to the PSAP.
  • Stolen Vehicle Assistance/Shutdown: Once a SiriusXM subscriber reports a vehicle stolen and requests our assistance, we provide a GPS location to the proper authorities. Under some programs, we are able to disable the accelerator of a moving vehicle to help prevent a dangerous, high-speed chase as well controlling the ignition, either preventing someone from re-starting it or enabling police to move a recovered vehicle.
  • In-Vehicle, Manually Activated SOS Button: Also known as a MayDay button, almost all automotive programs operated by SiriusXM provide motorists with the ability to place an emergency call that automatically delivers the vehicle’s location to our 24 X 7 call center. Our specially trained response specialists determine the nature of the emergency, contact the appropriate responder whether it requires a roadside assistance provider, contact with a dealership’s service center, or notification to the PSAP. SiriusXM also fields calls from “Good Samaritan” subscribers, who often can provide valuable, location-specific information to PSAP centers regarding witnessed crashes or other emergencies, road hazards, and possible criminal activity.
Contacts (4)
Thorsten Böhmer

Director Business Development at SiriusXM Connected Vehicle Services GmbH

Dornburg GERMANY

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