Sirius XM Connected Vehicles Services is a leading provider of connected vehicles services to Acura, Audi, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Nissan, Subaru, and Toyota. Sirius XM Connected Vehicle Services gives customers access to a suite of safety, security, and convenience services including automatic crash notification, enhanced roadside assistance, remote door unlock, remote start, stolen vehicle recovery assistance, turn-by-turn navigation, and more.
Overview of Services
- Automatic Collision or Crash Notification (ACN): Immediately following a crash, upon deployment of air bags or activation of emergency tensioning restrains in seat belts, the vehicle’s location is automatically sent via wireless technology to the Telematics Call Center (TCC) and a voice connection automatically established between the vehicle and the TCC.
- Advanced ACN (AACN): The automatic transmission of additional crash-severity data, including detection of a vehicle rollover, and a resulting indication of a high potential of severe injuries to vehicle occupants is transmitted to the TCC and verbally relayed to the PSAP.
- Stolen Vehicle Assistance/Shutdown: Once a SiriusXM subscriber reports a vehicle stolen and requests our assistance, we provide a GPS location to the proper authorities. Under some programs, we are able to disable the accelerator of a moving vehicle to help prevent a dangerous, high-speed chase as well controlling the ignition, either preventing someone from re-starting it or enabling police to move a recovered vehicle.
- In-Vehicle, Manually Activated SOS Button: Also known as a MayDay button, almost all automotive programs operated by SiriusXM provide motorists with the ability to place an emergency call that automatically delivers the vehicle’s location to our 24 X 7 call center. Our specially trained response specialists determine the nature of the emergency, contact the appropriate responder whether it requires a roadside assistance provider, contact with a dealership’s service center, or notification to the PSAP. SiriusXM also fields calls from “Good Samaritan” subscribers, who often can provide valuable, location-specific information to PSAP centers regarding witnessed crashes or other emergencies, road hazards, and possible criminal activity.